Shipping and Refund Policy

Shipping and Refund Policy

Shipping Policy

We aim to process and ship all orders within 1-2 days. Shipping times may vary depending on your location and the shipping method selected at checkout.

• Shipping Methods: We use PostNL for all our shipping needs.

• Shipping Costs: Netherlands/Belgium: €7,65

Refund Policy

At Pols Catalogus, we strive for customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following conditions:

1. Eligibility: Items must be returned within 3 days of receipt and must be in their original condition. No links or fabric plastic may have been removed.

2. Non-Refundable Items: Certain items may be non-refundable (e.g., digital products, personalized items). Please check product descriptions for details.

3. Return Process: To initiate a return, please contact us on +31 6 45654890 on Whatsapp to obtain a return authorization.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 business days.

Contact Us

If you have any questions regarding shipping or refunds, please reach out to us at polscatalogus@outlook.com or on Whatsapp: +31 6 45654890.